IT Professional at Your Beck and Call
By Marie Stewart
Wade and I have been together for 27
years and married for 26. In all of the
time that we have been together, I have never had to call IT support, log any
kind of repair tickets, or rely on my Google searching expertise to find
answers to the myriad of issues a non-technical user like me may run into. I have never had to sit on hold for hours or
go through the motions of rebooting my computer or uninstalling software just
so the tech support person I reached can be sure that we have, indeed, tried
everything to resolve my issue.
I have learned over the years,
however, that there are a few common things that every user should try before
they call for IT support. For instance,
the technician is almost always going to ask if I tried rebooting the computer
or uninstalling and reinstalling the software.
I make sure that all of my hardware is plugged in and that the extensions
have power. I update my anti-virus and
anti-malware programs, make sure I have plenty of hard drive space, and that I
can reproduce the error in order to verify that it is a consistent
problem. Why do I go to all that trouble
before approaching Wade and asking for help?
Well, some of it is pride and some of it is just the fact that I know he
is a busy guy and I do not want to take away from the time he would otherwise
spend helping one of our customers.
The downside to being with an IT
professional is that I have had to learn to speak geek over the years. I know more than I ever wanted to know about
how computers, peripherals, and the internet work. I have learned a lot about routers, modems,
servers, networks, printers, video cards, and the like. Basically, if it is a computer or attaches a
computer I have probably been involved in a discussion about it.
So, what should you do if you don’t
want to learn to speak geek, are already married or dating a terrific
non-technical person, or just cannot see yourself sitting through an annual
marathon screening of Star Wars or The Lord of the Rings? That’s where the crew at Stewart and Son Computer Services, LLC comes in. You
see, now that Wade has started this business venture, I rarely have time with him. He is no longer available for me to just ask
him stupid questions like, “What is a major domo?” or “What do I do when my
computer tells me X?” How does this help
you? For a small monthly fee, Stewart
and Son Computer Services will become your IT consultants. Wade, along with his two full-time and one
part-time technician, will be more available to you than they ever have been to
me. You can ask them the questions you
need to ask without sitting on hold for hours at a time. Wade, Mark, Dave, and Thony are ready and
willing to help you with your computing issues.
They are great at cleaning viruses from computers, performing backups,
or teaching you how to navigate the ins and outs of Windows 7. Together, the four of them possess over 50
years of technical support experience.
Who wouldn’t want that kind of expertise at their beck and call? Give them a call today. I promise they won’t put you on hold for
hours on end and they will be more than happy to help in any way they can.
You can read more from Wade at Stewart and Son by visiting the following blog sites:
Content Copyright Wade Stewart (C) 2014
Labels: computer, customer service, entrepreneur, managed services, networking, security, small business